How To File A Warranty Claim

While we hope you never need it, all of our headphones come with a two-year warranty that begins at your date of purchase. In the unlikely event that you experience a manufacturer defect, you can file a claim to receive a replacement. Filing and submitting a warranty claim can be completed in three simple steps. 

1. Start by registering your AfterShokz

If you haven't already registered your headphones for warranty, start by registering your headphones on our product registration page. Need help finding your unique serial number? Here's how to find it! 

2. Complete + submit a warranty claim form

Once you’ve completed and submitted the registration form, you’ll be given a registration code and a link to the warranty claim form

3. You'll hear from us soon! 

After you’ve completed and submitted the warranty claim form, a member of our warranty department will contact you within 2-3 business days to arrange a replacement.

Have questions about your warranty? Checking on the status of your claim? Contact our Customer Happiness Team at